FAQ's - Oil NRG

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FAQ’s

Ordering

Do Oil NRG deliver home heating oil / kerosene in my area?

You can check this by simply calling any member of our sales team at any of our depots. Alternatively, enter your details in to our Free Online Quote system 24/7, or send us an email.;

  • Teesside depot on 01642 686000 serves Teesside, County Durham & North Yorkshire
  • Tyneside depot on 0191 307 7000 serves Tyne & Wear and Northumberland
  • Yorkshire depot on 01904 409700 serving Yorkshire, Humberside and Lincolnshire
  • East Anglia depot 01842 755555 serving Cambridgeshire, Norfolk, Suffolk and Essex.

Oil NRG is the only independently run fuel supply and fuel distribution business with a presence in the whole of the east and north of England, from the Thames to the Tweed.

How do I order home heating oil / kerosene from Oil NRG?

To order your oil you can ‘click’ the free online quote button from any of our web pages.

Can I use any device to use the www.oilnrg.co.uk web site?

Some Apple smart phones or tablet devices may require you to enable cookies;

on Apple devices: >Settings >Safari >Privacy & Security >Block Cookies >Allow from Current Website Only

Can I manage my Oil NRG home heating oil fuel account online?

Yes, you can create your own customer login via the ‘My Account Login’ button in the top right hand corner of the ‘home page’.

Why should I order my home heating oil / kerosene from Oil NRG?

Oil NRG is the only independently run fuel supply and fuel distribution business with a presence in the whole of the east and north of England, from the Thames to the Tweed.

We remain independent in a ‘marketplace’ which is being reduced by the rapid consolidation by the competition.

And, as independent purchasers, we have a choice of wholesale suppliers, allowing us to offer the most competitive fuel prices to our regional customers as there is no ‘middle-man’.

We deliver the fuel directly to you, using our own fleet of drivers and tankers.

Product

Oil NRG supply a choice of fuel products including Kerosene, Gas Oil, Derv and our very own BlueDrive SCR Adblue(R), maintaining customer choice, allowing our home owning domestic, agricultural and industrial customers the satisfaction of enjoying the full range of services.

What type of home heating oil / kerosene do I need?

Our standard domestic heating oil is kerosene (28 sec), which is suitable for nearly all domestic requirements and oil fired boilers. We can also supply additives to our standard kerosene (28 sec) which minimise consumption, maximise output efficiency and reduce maintenance on domestic boilers and Aga / range-style cookers.

What colour is my home heating oil / kerosene?

You can dip and check the colour of the oil in your tank. Kerosene is a honey yellow. If the dip shows red, then you are one of the few remaining domestic properties that may still run off Gas Oil / Red Diesel.

Do Oil NRG supply home heating oil / kerosene with additives?

Yes. Our specialist fuel additives have been designed to improve the ‘burn quality’ of standard domestic kerosene when used in range-style cookers, Agas and boilers, and/or when vaporising burners after being utilised.

Can Oil NRG confirm the specification of your heating oil?

Yes.

Payment

How can I pay for my home heating oil / kerosene?

We offer a range of flexible purchase options including Debit Card and Credit Card. For commercial customers, we offer additional methods of payment. To discuss the most suitable payment method for you, please call any member of our sales team at any of our depots; Oil NRG Teesside on 01642 68600, Oil NRG Tyneside on 0191 307 7000, Oil NRG Yorkshire on 01904 409700 or Oil NRG East Anglia on 01842 755555.

Do I have to pay for my home heating oil / kerosene before delivery?

No. However, funds need to be available at point of order, as we need to ‘ring-fence’ the funds to cover the order, so that funds can be automatically collected after delivery.

Are there any hidden charges?

No. All of charges are transparent. The only additional charges are for product additives as priced. We no longer charge for Credit Card transactions. For any queries regarding your fuel pricing please refer to your invoice or all any member of our sales team at any of our depots; NRG Teesside on 01642 68600, Oil NRG Tyneside on 0191 307 7000, Oil NRG Yorkshire on 01904 409700 or Oil NRG East Anglia on 01842 755555.

Do I get charged VAT?

VAT is charged at the prevailing rate as set out by HMRC – HMRC Reference: Notice 701/19 (August 2012) .

How long do I have to pay?

For domestic customers, we require card details at the point of sale to ‘ring-fence’ the funds to cover the order, so that funds can be automatically collected after delivery.

For existing customers, existing payment methods and terms will apply, but be continually reviewed. If you would like to discuss or amend these, please call any member of our sales team at either of our depots; Oil NRG Teesside on 01642 68600, Oil NRG Tyneside on 0191 307 7000, Oil NRG Yorkshire on 01904 409700 or Oil NRG East Anglia on 01842 755555.

Do Oil NRG offer a home heating fuel savings plan?

Yes, our ‘Personal Monthly Savings Plan’ is designed to help our customers spread the cost of their heating oil and build up a balance for future orders.

What are the benefits of Oil NRG’s ‘Personal Monthly Savings Plan’?

  • It’s Free – No hidden fees, joining or cancellation costs
  • Flexible – Adjust you payment amount if circumstances change
  • Economical – Spread your payment throughout the year to suit you circumstances
  • Guaranteed – No need to plan for lumpy seasonal bills as funds have already been set aside
  • Accessible – You can withdraw your balance at any time

How does Oil NRG’s ‘Personal Monthly Savings Plan’ work?
Setting up your ‘Personal Monthly Savings Plan’ with Oil NRG is as easy as 1, 2, 3…

  1. Pay for your current order
  2. Choose a monthly payment to suit your average annual consumption e.g. 1000ltrs a year £60 pcm; 1500ltrs a year £70 per pcm; 2000ltrs a year £85 pcm
  3. Complete a short Direct Debit Mandate over the phone
    And relax!

We will then confirm your ‘Personal Monthly Savings Plan’ in writing within 3 days, and begin collecting your payments on the 5th of the month.

Then, when you are ready to order, you can use your credit balance against your order, with an adhoc card payment to cover any shortfall.

Delivery

How much do you charge for delivery?

There are no charges for delivery.

How soon can Oil NRG deliver my home heating oil / kerosene?

All of our customer deliveries are at a time of their choosing, with many customers scheduling in their deliveries at particular times of the year. However, our delivery windows vary depending on such variables as the weather and the time of year.

We will always endeavour to meet requested delivery windows, subject to appropriate delivery windows being agreed, and outwith of factors / force majeure beyond our reasonable control.

Can I change my delivery date?

We will always endeavour to reschedule deliveries where possible, subject to appropriate revised delivery windows being agreed, and undue inconvenience not being caused to either party.

What if I miss my delivery?

In most cases our customers do not need to take personal delivery. If arrangements need to be made, you can always ask us to contact you the night before delivery.

Home Heating Advice

Will turning up my thermostat to high, warm the house more quickly?

No. Your house will warm up at the same speed, irrespective of how high you set your thermostat to.

Is it cheaper to leave my heating on constantly at a low temperature, or is it cheaper to turn it off and on when the temperature gets cold?

Having your heating on when it’s not needed will cost you money so turn it off if it’s not being used! As an alternative, adjust your timers so the heating comes on only when you want it to.

Will turning down individual radiators save me money?

No, not necessarily. If your thermostat is on, radiators will keep working until the room reaches the set temperature. If you want to save money, turn off radiators in rooms you aren’t using, but do keep your main rooms heated as living in a cold house can be bad for your health.

Does my water need to be constantly heated during the day to avoid it being cold?

If your water tank is well insulated it will stay warm for several hours. Set your timers so the water is heated an hour or so before you need it at two or three different times of the day.

How often should I check my boiler?

Do not wait to have a technician look at your boiler when it’s not working correctly. Have your heating system serviced once a year to check it is working correctly and efficiently – this will help avoid a costly repair bill during winter. Make sure you use an OFTEC registered technician for oil boilers (GasSafe for mains gas) who will follow strict industry safety standards.

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