FAQ's - Oil NRG

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FAQ’s

Ordering

Do Oil NRG deliver home heating oil / kerosene in my area?

You can check this by simply calling any member of our sales team at any of our depots. Alternatively, enter your details in to our Free Online Quote system 24/7, or send us an email.;

  • Teesside depot on 01642 686000 serves Teesside, County Durham & North Yorkshire
  • Tyneside depot on 0191 307 7000 serves Tyne & Wear and Northumberland
  • Yorkshire depot on 01904 409700 serving Yorkshire, Humberside and Lincolnshire
  • East Anglia depot 01842 755555 serving Cambridgeshire, Norfolk, Suffolk and Essex.

Oil NRG is the only independently run fuel supply and fuel distribution business with a presence in the whole of the east and north of England, from the Thames to the Tweed.

How do I order home heating oil / kerosene from Oil NRG?

To order your oil you can ‘click’ the free online quote button from any of our web pages.

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Or, you can call any member of our sales team at any of our depots;

  • Teesside depot on 01642 686000 serves Teesside, County Durham & North Yorkshire
  • Tyneside depot on 0191 307 7000 serves Tyne & Wear and Northumberland
  • Yorkshire depot on 01904 409700 serving Yorkshire, Humberside and Lincolnshire
  • East Anglia on 01845 755555 serving Cambridgeshire, Norfolk, Suffolk and Essex.

Why should I order my home heating oil / kerosene from Oil NRG?

Oil NRG is the only independently run fuel supply and fuel distribution business with a presence in the whole of the east and north of England, from the Thames to the Tweed.

We remain independent in a ‘marketplace’ which is being reduced by the rapid consolidation by the competition.

We supply a choice of fuel products including Kerosene, Gas Oil, Derv and our very own BlueDrive SCR Adblue(R), maintaining customer choice, allowing our home owning domestic, agricultural and industrial customers the satisfaction of enjoying the full range of services.

And, as independent purchasers, we have a choice of wholesale suppliers, allowing us to offer the most competitive fuel prices to our regional customers as there is no ‘middle-man’.

We deliver the fuel directly to you, using our own fleet of drivers and tankers.

Product

What type of home heating oil / kerosene do I need?

Our standard domestic heating oil is kerosene (28 sec), which is suitable for nearly all domestic requirements and oil fired boilers. We can also supply additives to our standard kerosene (28 sec) which minimise consumption, maximise output efficiency and reduce maintenance on domestic boilers and Aga / range-style cookers.

What colour is my home heating oil / kerosene?

You can dip and check the colour of the oil in your tank. Kerosene is a honey yellow. If the dip shows red, then you are one of the few remaining domestic properties that may still run off Gas Oil / Red Diesel.

Do Oil NRG supply home heating oil / kerosene with additives?

Yes. Our specialist fuel additives have been designed to improve the ‘burn quality’ of standard domestic kerosene when used in range-style cookers, Agas and boilers, and/or when vaporising burners after being utilised.

Can Oil NRG confirm the specification of your heating oil?

Yes.

How long do I have to pay?

For new domestic customers, we require card details to link the order, for collection to be taken after delivery. Alternatively, we can set up a Fixed Monthly Direct Debit

For existing customers, your existing payment method and terms will apply. If you would like to discuss or amend these, please call any member of our sales team at either of our depots; Oil NRG Teesside on 01642 68600, Oil NRG Tyneside on 0191 307 7000, Oil NRG Yorkshire on 01904 409700 or Oil NRG East Anglia on 01842 755555

Payment

How can I pay for my home heating oil / kerosene?

We offer a range of flexible purchase options including Debit Card, Credit Card or Fixed Monthly Direct Debit. For commercial customers, we offer additional methods of payment. To discuss the most suitable payment method for you, please call any member of our sales team at any of our depots; Oil NRG Teesside on 01642 68600, Oil NRG Tyneside on 0191 307 7000, Oil NRG Yorkshire on 01904 409700 or Oil NRG East Anglia on 01842 755555.

Do I have to pay for my home heating oil / kerosene before delivery?

No. We require card details to link the order, for collection to be taken after delivery.

Are there any hidden charges?

No. All of charges are transparent. The only additional charges are for product additives as priced. We no longer charge for Credit Card transactions. For any queries regarding your fuel pricing please refer to your invoice or all any member of our sales team at any of our depots; NRG Teesside on 01642 68600, Oil NRG Tyneside on 0191 307 7000, Oil NRG Yorkshire on 01904 409700 or Oil NRG East Anglia on 01842 755555.

Do I get charged VAT?

VAT is charged at the prevailing rate as set out by HMRC – HMRC Reference: Notice 701/19 (August 2012) .

What are the benefits of setting up a Fixed Monthly Direct Debit to pay for my home heating oil / kerosene from Oil NRG?

  • Spread your home heating costs evenly throughout the year
  • Take more control of your fuel costs
  • Know exactly what your oil heating bills will be each month
  • No need to plan ahead for a large bill
  • Help to budget throughout the year
  • All Direct Debits are protected by a guarantee
  • Adjust the payment amount if circumstances change

Call one of the team today to complete a paperless Direct Debit mandate over the phone.

Plus, you can also create your own customer login through ‘My Account Login’ at www.oilnrg.co.uk as well as ordering online

Delivery

How much do you charge for delivery?

There are no charges for delivery.

How soon can Oil NRG deliver my home heating oil / kerosene?

All of our customer deliveries are at a time of their choosing, with many customers scheduling in their deliveries at particular times of the year. However, our delivery windows vary depending on such variables as the weather and the time of year.

We will always endeavour to meet requested delivery windows, subject to appropriate delivery windows being agreed, and outwith of factors / force majeure beyond our reasonable control.

Can I change my delivery date?

We will always endeavour to reschedule deliveries where possible, subject to appropriate revised delivery windows being agreed, and undue inconvenience not being caused to either party.

What if I miss my delivery?

In most cases our customers do not need to take personal delivery. If arrangements need to be made, you can always ask us to contact you the night before delivery.

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